RETURNS & WARRANTY
We provide free returns (no restock fees) on all undamaged items within 90 days of your order's delivery date. If we sent the incorrect product or there is a defect, we will help you return the item at no charge. If you ordered the incorrect item, we just ask that you cover the return shipping cost, and we will happily refund you the cost of the product as long as it's returned in new, re-sellable condition. This means we cannot accept returns for any items that have already been installed.
Once the item(s) is in our hands, we will issue the refund to your credit card/bank immediately. Please allow several business days for the funds to hit your account, and then contact us to follow-up if necessary.
Please contact us via phone or email before sending back any items so that we can properly authorize your return. Unfortunately, we will not be able to accept your return if it has not been authorized and assigned an RGA number prior to receiving.
We provide the same warranty on all parts as the manufacturers of the part, but this may vary from manufacturer to manufacturer. These are typically determined on a case by case basis, so please contact us with your order number and we will do our best to help you immediately.
*For damaged part returns, we need to have a credit card on file before sending a replacement. We will send a replacement part as soon as possible, however, if we do not receive the damage item back within 90 days, we will have to charge your card for the replacement item.
DAMAGED SHIPMENTS
If you have received an item that was damaged during shipment, please keep all packaging material and contact us immediately so we can help. We will arrange for another shipment as soon as possible.
SHIPPING
We ship Monday - Friday, minus most bank calendar holidays. Most orders ship out of our main warehouse in Grand Rapids, Michigan.
All in-stock orders shipping via UPS are guaranteed to ship out same business day when ordered by 4:30 pm EST. UPS is our recommended carrier. We can typically provide the most reliable and trackable transit times with UPS.
In-stock orders shipping via USPS Ground Advantage ship either the same business day or the next. We provide USPS as an economy shipping option, but encourage customers to expect slower transit times with USPS when compared to UPS, in general.
In-stock orders that are placed on our website over the weekend are shipped on Monday or the next non-holiday business day.
If you need an item expedited with next day delivery and you do not see an option available at checkout, please call us as soon as possible so that we can arrange for the shipment.
If you are having your package delivered to a PO box, please choose USPS as your delivery method, as the post office will often reject larger packages if delivered via UPS or a different carrier. If you must use UPS, please verify that your post office will accept large packages delivered via UPS.
Pick-up is also available from our facility in Grand Rapids, MI for those who are local, or traveling through our area. While we are happy to help customers who walk-in, we can better serve you if you call before arriving.
Shipping and handling charges are calculated during the checkout process and can vary based on the price, dimensions, and weight of products purchased. Cost of shipping is taxable in states in which we charge sales tax.
If one or more items in your order is out of stock, the entire order will not ship until all items are in stock. Please call or email to specify if you would like your order sent in multiple shipments. Additional shipping charges may apply.
SALES TAX & IMPORT FEES
We charge sales tax in Arkansas, Florida, Georgia, Illinois, Michigan, Texas, and Wisconsin. If you have a sales tax exemption certificate, we can set your account up as exempt. Please email us your form at < [email protected] >.
International customers are responsible for any import fees imposed by the destination country at the border.
PAYMENTS
For website orders, we accept Visa, Mastercard, American Express (AMEX), and Discover credit card payments. You may also contact us via phone to provide your credit card information, and schedule a wire transfer / electronic funds transfer (EFT).
Payment is collected at the time of order placement to secure your item(s), regardless of shipping or backorder status.