Shipping policy

We ship Monday - Friday (minus most calendar holidays) until 5:00 pm EST, from Grand Rapids, Michigan. That means if you order on our site at 5:00 pm EST, and the product(s) is in stock, we should be able to ship it that night. If you need an item expedited with next day delivery (etc.), please call us as soon as possible so that we can arrange for the shipment. For in-stock orders that are placed on our website over the weekend, we ship these orders on Mondays or the following non-holiday business day.

Our standard carrier / shipping method is with UPS. We can provide our customers with the best shipping rates using this carrier. If you are having your package delivered to a PO box, please verify that the office will accept large packages delivered via UPS. Some post offices will refuse to accept large items. If you require USPS to deliver to a PO box, or need to select a different carrier, please contact us.

Pick-up is also available from our facility in Grand Rapids, MI for those who are local, or traveling through our area. While we are happy to help customers who walk-in, we can better serve you if you call before arriving.

Shipping and handling charges are calculated during the checkout process and can vary based on the price, dimensions, and weight of products purchased. Cost of shipping is taxable in states in which we charge sales tax.

If one or more items in your order is out of stock, the entire order will not ship until all items are in stock. Please call or email to specify if you would like your order sent in multiple shipments. Additional shipping charges may apply.